Last updated: 22 May 2026
Because the analysis is performed and the report is delivered instantly upon payment, refunds are generally not available once the report has been generated and sent to your email address. This is standard for digital services where the service is consumed at the point of delivery.
If payment was successful but you did not receive your report within 30 minutes, contact us at ac@policydr.com. We will resend the report or issue a full refund.
If a technical error on our end prevented your report from being generated, we will issue a full refund or re-run the analysis at no charge.
If you were charged more than once for the same analysis, the duplicate charge will be refunded in full within 5–7 business days.
If your report was successfully delivered but you are unhappy with the findings, we are unable to offer a refund. The analysis reflects the terms found in the document you uploaded. We encourage you to contact us at ac@policydr.com — we are happy to clarify any findings.
If you uploaded the wrong document and a report was generated, a refund cannot be issued. However, write to us — we will try to accommodate a re-analysis at a reduced fee on a case-by-case basis.
Email ac@policydr.com with:
We will respond within 24 hours. Approved refunds are processed via the original payment method within 5–7 business days.
For any questions about this policy, email ac@policydr.com.